When making a decision on which billing service to choose consider the following:

• Experience:  How long have they been in business, experience of the staff?
• Do they have extensive experience in billing your specialty?
• Do they have the necessary credentials needed?
• Do they carry error and omissions insurance and are they bonded?
• Claims:  How often are they sent, method utilized-manual or electronic?
• Hidden costs:  Is the rate you’re quoted all-inclusive or are there other undisclosed costs?
• How does the billing service receive your information? Scan, email, Fax, Courier, Mail.
• What types of reports are provided?
• What is their collection process?  Do they continue to work it or send it to a collection company?  What role do you have in this process?
• Your first impression with them on the phone, in person.  Were they pleasant and professional?
• Are they open to answer your questions or quick to get some sort of commitment?
• Would you feel confident with your patients or colleagues having to speak with the billing company staff?  Remember, the billing company will be a reflection of your practice.